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1. Find answers to your most frequently asked questions in our FAQ. Whether it's about our watches, delivery options, warranty or maintenance, our FAQ helps you find information quickly.
2. How does the pre-order system work?Our pre-order system allows you to reserve an Edge model before it becomes available in stock. This ensures that you receive the watch as soon as it becomes available. Here's how it works:Reservation: When you place a pre-order, you reserve a model in advance. Full payment is required at the time of ordering.Confirmation: Once the pre-order is placed, you will receive a confirmation email with the order details.Delivery date: The estimated delivery date will be indicated on the product page or during the pre-order process. If we have a delay or change, we will keep you informed by email.Order tracking: Once the product is ready to ship, you will receive an email with a tracking number to track the delivery.Pre-ordering an Edge watch is a great way to ensure you get the model you want, especially for limited editions or highly anticipated launches.
3. What are the delivery times? Delivery times depend on your location and the delivery option chosen: Metropolitan France: Standard delivery in 3 to 5 working days. An express delivery option is also available for delivery in 1 to 2 days. Europe: Approximately 5 to 7 working days. International: Approximately 7 to 10 working days. Once your order has been shipped, you will receive a tracking number to follow the progress of the delivery in real time.
4. What is your international shipping policy? We ship to most countries worldwide. Shipping costs and times may vary depending on the destination. Please note that customs fees or local taxes may apply and are the buyer's responsibility.
5. What payment methods are accepted? We accept a wide range of payment methods to secure your purchases on our site: Bank cards (Visa, Mastercard, American Express). PayPal. Secure payments via Apple Pay and Google Pay. All payments are encrypted and secure.
6. Can I change my order after I have placed it? If your order has not yet been shipped, it is possible to change it. Please contact us as soon as possible and we will do our best to accommodate your request. Once the order has been shipped, it will no longer be possible to change it, but you will be able to make a return or exchange.
7. Can I track my order? Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status of your package in real time via the carrier's website.
8. What should I do if my package is lost or damaged? If you believe your package is lost or damaged during delivery, please contact our customer service immediately. We will open an investigation with the carrier and, if necessary, replace your watch.8. How can I return or exchange a product?If you are not satisfied with your purchase, you have 30 days to return your watch to us. It must be in its original condition, unworn and undamaged, with all its accessories. For details on the process, see our Return Policy.
9. How long is the warranty on my Edge watch?All our watches are covered by a 2-year international warranty. This warranty covers manufacturing defects and material issues. For more information, visit our Warranty page.
10. What should I do if my watch is defective? If your watch has a defect covered by the warranty, you can contact us via our contact form or by email. We will then arrange for it to be returned for inspection and repair. If the watch cannot be repaired, it will be replaced.
11. Is it possible to change the strap? Yes, each Edge watch comes with a set of 3 interchangeable straps (elastomer, Milanese mesh and leather). You can easily change the strap according to your style or the occasion, thanks to a quick-release system.
12. Are Edge watches waterproof? Yes, all of our watches are water resistant up to 5 ATM (50 meters). This means they can be worn in the shower or in the rain, but are not designed for diving or prolonged swimming.
13. Where are Edge watches made?Our watches are designed and assembled in Lausanne, in accordance with Swiss and French watchmaking traditions. Each model is designed to combine innovation, quality and elegance, while being in harmony with nature.
14. Why should I choose an automatic watch? Automatic watches have the advantage of not requiring a battery. They are wound using the natural movement of your wrist. This type of watch is also appreciated for its complex mechanism, here visible through a transparent case back. Owning an Edge watch means having a real watch on your wrist, powered by traditional know-how.

At Edge, we are committed to providing you with the highest quality watches that are built to last. That's why all our watches come with a 2-year international warranty from the date of purchase.

What the warranty covers:

• Our warranty covers manufacturing defects and material defects. This includes:
• The internal movement of the watch.
• The needles.
• The dial.
• Visible defects on the case or bracelets due to faulty manufacturing.
• What the warranty does not cover:
• Damage caused by normal wear and tear or improper use (scratches, impacts, etc.).
• Water damage if the waterproofing instructions have not been followed.
• Watch opened or repaired by an unauthorized service.

How to claim warranty?If you notice a warranty issue, simply contact us at [customer service email] or via our contact form. Our team will guide you through the steps to return your watch to us. Repairs or exchanges will be handled by Edge at no additional cost to you.

Keep your proof of purchase carefully, it will be necessary for any warranty claim.

We offer several delivery options to meet your needs. Find details on delivery times, costs and available shipping options here. Once your order has been shipped, you will receive a tracking number to follow its progress in real time.

Delivery options:

We offer different delivery solutions depending on your location and preferences:

• Standard Delivery: Free delivery in mainland France within 3 to 5 working days from confirmation of your order.
• Express Delivery: Available for faster delivery, usually within 1-2 business days. Additional charges vary by destination.
• International Shipping: We ship to most countries around the world. Shipping times and costs vary depending on the destination.

Order tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow the progress of your package in real time. You will be able to check the progress of the delivery at any time on the carrier's website.

Processing times:

All orders are processed within 1-2 business days after your payment has cleared. If you place your order over the weekend or on a public holiday, it will be processed the next business day.

Secure delivery:

We pay particular attention to the safety of your package. All our watches are carefully packed and protected in their original box, then sent in additional packaging to ensure their integrity during transport.

Delivery address :

Please ensure that the shipping address provided when placing your order is complete and accurate. Edge will not be held responsible for any delivery issues due to an incorrect or incomplete address. If you wish to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

Customs fees and taxes:

For international orders, customs fees and taxes may apply depending on the regulations in force in the destination country. These fees, which vary depending on the country, are the responsibility of the customer and will be paid directly to the local authorities.

Delivery issues:

If you encounter any issues with the delivery of your order (delayed, lost, damaged package), please contact our customer service at [customer service email]. We will work directly with the carrier to resolve the issue as soon as possible.

We want you to be completely satisfied with your Edge watch. If for any reason you are not satisfied with your purchase, you have the option to return your watch within 30 days of receipt.

Return conditions:

To be eligible for a return, your watch must meet the following criteria:

• It must be in its original condition, unworn and undamaged.
• It must be accompanied by all original accessories (bracelets, box, documentation).
• The watch must be returned in its original packaging or in secure packaging that guarantees its protection during transport.

How to make a return?

1. Contact us at [customer service email address] to notify us of your intent to return your watch. We will provide you with a return authorization number and detailed instructions for returning the watch.
2. Carefully pack the watch with all accessories and documents, preferably using the original packaging.
3. Ship the watch to the address we will provide you, using a trackable delivery service. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund :

Once we have received and inspected your return, we will notify you of the acceptance or rejection of your refund. If the return is accepted, the refund will be issued via the same method of payment used for purchase, within 10 business days.

Exchanges:

If you wish to exchange your watch for another model, please follow the same steps as for a return. As soon as your return is validated, we will send you the new model of your choice, subject to availability.