Company: EDGE WATCHES
Postal address: 64 rue Jacquard 69004 Lyon
Head office: 64 rue Jacquard 69004 Lyon
Telephone: +33 (0) 6 61 40 91 19
Email address: info@edge-watches.com
Registered with the RCS under SIREN: 512442302
SIRET: 51244230200026
APE code: 7022Z
Share capital: €50,000
Individual VAT identification number: FR11512442302
Publication director: Eric RHINN

SITE HOSTING

Company: OVH

Postal address: 2 rue Kellermann 59100 Roubaix FRANCE

Telephone: 0 820 698 765

Registered with the RCS under

SIREN: 424 761 419

SIRET: 424 761 419 00045

APE code: 6202AShare capital: €10,000,000

Individual VAT identification number: FR 22 424 761 419

WARNING

Access to and use of the EDGE WATCHES website are subject to these terms of access and use, which are binding on you and which you are required to comply with. Consequently, we recommend that you read the following carefully.

EDGE WATCHES claims its status as a responsible company.

COPYRIGHT

This entire site is subject to French and international legislation on copyright and intellectual property. The photographs, texts, slogans, drawings, images, animated sequences with or without sound, as well as all works integrated into the site are the property of the company EDGE WATCHES or third parties who have authorized EDGE WATCHES to use them. The logos, icons and graphic chips represented on the site are protected by copyright and articles L.511.1 et seq. of the Intellectual Property Code relating to the protection of registered designs. All reproduction rights are reserved and strictly limited, including for downloadable documents and iconographic and photographic representations. The brands cited on this site are registered by the companies that own them. Any unauthorized use of all or part of these rights by third parties is likely to give rise to legal proceedings.

SITE CONTENT

EDGE WATCHES declines all responsibility in the event of a delay in updating, as well as in the event of interruption or temporary unavailability of the service. EDGE WATCHES reserves the right to correct, at any time and without notice, the content of this site. Reproductions, on paper or computer media, of said site and the works reproduced therein are authorized provided that they are strictly reserved for personal and private use. This excludes any use for advertising and/or commercial purposes, and/or information and/or that they comply with the provisions of Article L.122-5 of the Intellectual Property Code. Any reproduction, representation, use or modification, by any process whatsoever and on any medium whatsoever, of all or part of the site, of all or part of the various works that compose it, without having obtained the prior authorization of the publication director is strictly prohibited, constitutes an offense of counterfeiting and may give rise to civil and/or criminal legal proceedings, as well as the payment of damages.

ACCESS TO THE SITE

The user of the EDGE WATCHES site acknowledges having the skills and means necessary to access and use this site. EDGE WATCHES cannot be held responsible for elements and events beyond its control related to the use of the site and their effects or hardware and/or software incompatibilities and any damage that could potentially result for the user's technical environment, in particular for their computers, software, network equipment and any other equipment used to access or use the service and/or information. It is recalled that fraudulently accessing or remaining in a computer system, hindering or distorting the operation, fraudulently introducing or modifying data from such a system constitutes an offense punishable by criminal penalties.

HYPERTEXT LINKS

The EDGE WATCHES site authorizes the creation of a hyperlink to its content, subject to: authorization from the site's publication director; not using the deep linking technique, i.e. the pages of the EDGE WATCHES site must not be nested within the pages of another site, but accessible by opening a dedicated window; mentioning the source which will point via a hyperlink directly to the content in question. Any use for commercial or advertising purposes is excluded with the exception of the provisions provided. This authorization does not apply to websites disseminating information of a controversial, pornographic, xenophobic nature or which may, to a large extent, offend the sensibilities of the majority. EDGE WATCHES declines all responsibility for the content of the sites proposed in links, regardless of the type of link established from or to EDGE WATCHES. EDGE WATCHES reserves the right to object to its establishment.

PROTECTION OF PERSONAL DATA

All data collected on this site, by any means whatsoever, is for the exclusive use of EDGE WATCHES. In accordance with Article 34 of the amended Data Protection Act 78-17 of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR", you have the right to access, modify, rectify and delete data concerning you. To exercise this right, contact us by email at: FORMS

The information collected on this site through the forms is subject to computer processing intended to develop a commercial proposal. The recipient of the data is: EDGE WATCHES. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify information concerning you. If you wish to exercise this right and obtain communication of the information concerning you, contact us at the address above.

As part of the use of its services and in particular the services accessible on its website and mobile, EDGE WATCHES, as data controller, may collect and process personal data concerning you.

We are committed to respecting the rules for protecting the privacy of prospects and visitors to our sites: website and mobile. All processing of personal data implemented within the framework of accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the "data protection" law of January 6, 1978, as amended, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".

1 – WHAT ARE OUR COMMITMENTS REGARDING THE PROTECTION OF PERSONAL DATA?

EDGE WATCHES is committed to ensuring a high level of protection of the personal data of its customers, prospects, users of its websites and mobile sites and any other person whose personal data it processes.

EDGE WATCHES undertakes to comply with the regulations applicable to all personal data processing that it implements:

• Your personal data is processed lawfully, fairly and transparently;
• Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
• Your personal data are kept in an adequate, relevant manner and are limited to what is necessary in relation to the purposes for which they are processed;
• Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is deleted or rectified without delay.
• EDGE WATCHES implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned from the design of the processing operations.

Furthermore, EDGE WATCHES contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).

2 – WHAT PERSONAL DATA DO WE COLLECT?

A – DEPENDING ON THE PURPOSE OF THE COLLECTION

The personal data we collect varies depending on the purpose of the collection and the service we provide to you.

Generally, we may collect the following categories of personal data directly:

• personal contact information, such as your first name, last name, email address, postal address and telephone number(s);

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.

B – PERSONAL DATA CONCERNING MINORS

EDGE WATCHES does not collect or process personal data relating to children under the age of 18 without the prior consent of the child's parents or those with parental responsibility for the child.

If personal data concerning children is collected via our websites and mobile devices, parents or those exercising parental authority have the possibility of objecting by contacting us at the address indicated at the bottom of this page.

3 – HOW IS PERSONAL DATA COLLECTED?

A – MEANS OF COLLECTION OF YOUR DATA

As part of our relationship, you may communicate your personal data to us by various means, particularly on our sites: website and mobile during your internet browsing, purchases, reservations, by completing the various collection forms, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you publish comments on our social media pages, when you establish any contact with our establishment or when you transmit your personal data to us in any other way.

B – IP ADDRESS

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. Each time you request the site, our servers record the trace of your passage. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we must apply the conditions of use to protect our services, customers or to comply with applicable laws.

C – COOKIES

In order to constantly improve the quality of the services offered on our sites: website and mobile and their suitability with your expectations, EDGE WATCHES may use "cookies", text files used to identify your terminal when you connect to one of our services. The deposit of cookies or tracers in your terminal (computer, tablet, smartphone, etc.) allows EDGE WATCHES to collect information and personal data, according to your choice of settings for your terminal.

Types of cookies used:

Cookies essential to the use of the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.

Site performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of ​​the site. The information stored cannot be used for commercial purposes.

Functionality cookies. These cookies allow the website to remember choices you have made (such as your user name, language or region) and provide more specific and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive these types of cookies on your device.

Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertisements that are tailored to you and your interests. They also make it possible to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They memorize visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to the site features provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified via the data collected.

Cookies from third-party websites and social networks. Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by these websites and social networks. For more information, please consult the information provided by these third-party websites and social networks about their own cookies.

D – RESPECT FOR YOUR PRIVACY

We are committed to protecting your privacy and adhere to the following 2 principles.

– We do not associate any information with your cookies that would allow you to be directly and personally identified. Cookies do not allow us to know your address, date of birth, telephone number or any other information that would allow you to be identified.

– We do not provide any personal information to advertisers or third-party sites that display our interest-based ads.

If your computer or mobile is used by several people, or if it has several browser software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser .

E – LINKS TO THIRD PARTY SITES

Our sites: website and mobile may contain links redirecting to third-party websites.

We assume no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

Submission of information to third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of those websites before submitting any personal information.

4 – WHAT ARE THE DATA THAT MAY BE COLLECTED USED FOR?

Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is notably necessary:

• To ensure the execution of the service contract;
• To comply with a legal obligation;
• For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

• To allow you to benefit from all the services or benefits available on our establishment's website, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc.;
• To enable you to browse our websites;
• To best match our information, notifications, offers and other forms of services to your interests;
• To facilitate the completion of administrative formalities relating to reservation and purchase.

5 – HOW LONG IS YOUR DATA KEPT?

EDGE WATCHES undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by to indicate and take into account in particular the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.

6 – WHO IS LIKELY TO HAVE ACCESS TO YOUR PERSONAL DATA?

A – RECIPIENTS OF YOUR DATA

The data collected on our website and mobile may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, EDGE WATCHES asks its service providers to implement strict confidentiality and protection measures for this data.

B – DATA TRANSFERS OUTSIDE THE EUROPEAN UNION

Personal data may be processed outside the European Economic Area (EEA). If this is the case, EDGE WATCHES will make every effort to ensure that this international transfer of data has an adequate level and guarantees of security.

7 – HOW TO EXERCISE YOUR RIGHTS?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and portability of your personal data.

In addition, you have the legal right to define guidelines regarding the fate of your personal data post mortem.

Furthermore, any person who is a minor at the time their personal data is collected may obtain its deletion as soon as possible.

These rights can be exercised by mail to the following address:

EDGE WATCHES
64 rue Jacquard - 69004 Lyon

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the National Commission for Information Technology and Civil Liberties in the event of a violation of the applicable regulations regarding the protection of Personal Data and in particular the GDPR.

8 – COMPUTER SECURITY / TRANSACTION SECURITY

Ensuring the security and confidentiality of the personal data that you entrust to us is a priority for EDGE WATCHES. We therefore implement all useful technical and organizational measures, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or unlawfully.

The security and confidentiality of personal data is based on everyone's best practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (in particular in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.

9 – CONTACT US

If you have any further questions regarding this policy or how EDGE WATCHES processes your personal data, please contact us at the following address:

EDGE WATCHES

64 rue Jacquard

69004 Lyon

10 – CHANGES TO THE DECLARATION

EDGE WATCHES reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we publish a link to the Statement on the home page of our site.

11 – OPPOSITION TO TELEPHONE CANVASSING

The user has the possibility to register on the list of opposition to telephone canvassing by calling +33 3 88 48 33 38

COPYRIGHTS

All rights reserved © Edge Watches

All reproduction and distribution rights reserved © Edge Watches

ARTICLE 1 – GENERAL PROVISIONS

1.1 – IDENTIFICATION OF THE SELLER

The Seller is the company Avant Première Design Produit, a simplified joint stock company under French law with a share capital of 20,000 euros, registered with the Besançon Trade and Companies Register under number 927 780 072, and whose head office is located at 46 avenue Villarceau, 25000 Besançon.

• Intra-community VAT number: FR15927780072
• Contact telephone number: +33 (0) 06 64 32 05 05
• Contact email address: info@edge-watches.com

1.2 – PURPOSE

These General Terms and Conditions of Sale (hereinafter "GTC") apply, without restriction or reservation, to all sales concluded by the company EDGE WATCHES as defined in Article 1.1 (hereinafter "the Seller") with consumer customers, natural persons who act for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activities (hereinafter "Consumers") or non-professionals, i.e. any legal person who acts for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity (hereinafter "Non-professionals") (hereinafter "Customers or the Customer"), who acquire or wish to acquire the products offered on the site (hereinafter "Products").

These General Terms and Conditions apply to the Seller's online sales website, the address of which is https://edge-watches.com (hereinafter "the Site").

These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales through other distribution and marketing channels.

These General Conditions of Sale are accessible at any time on the Site and will prevail, where applicable, over any contradictory document.

These General Terms and Conditions may be subject to modification at any time, it being specified, however, that the applicable General Terms and Conditions of Sale will be those in force on the date of the order.

The Customer declares having read these General Conditions of Sale and having accepted them by checking the box provided for this purpose before placing an order online.

1.3 – PRE-CONTRACTUAL INFORMATION

The Customer acknowledges having received, prior to placing his order, in a legible and comprehensible manner, these General Conditions of Sale and all the information and details referred to in Articles L111-1 and L221-5 of the Consumer Code, and in particular:

• the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
• the price of the Products;
• the date or period by which the Seller undertakes to deliver the order;
• information relating to the identity of the Seller, their postal, telephone and electronic contact details, and their activities,
• information relating to legal guarantees and their methods of implementation;
• the possibility of resorting to conventional mediation in the event of a dispute;
• information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the costs of returning the Products,
• the possibility, if the Customer does not wish to be the subject of commercial prospecting, to register free of charge on the Bloctel opposition list on the website www.bloctel.gouv.fr …

ARTICLE 2 – OFFER – PRODUCTS

2.1 – DESCRIPTION OF PRODUCTS

The Products presented on the Website are offered for sale in France, the European Union and internationally and meet all standards in force in France and the European Union for this type of product.

The characteristics of the Products and in particular their specificities and particularities, their dimensions, their composition, their illustration, are presented on the Website.

There may be differences in resolution and quality between the preview on the screen and the delivered Product, particularly related to screen resolution, color conversion, light exposure, shooting, specific computer characteristics. Minimal variations in the representation of the Products cannot engage the responsibility of the Seller nor affect the validity of the sale.

2.2 – AVAILABILITY OF PRODUCTS

The Seller, once he has confirmed the order, undertakes to sell and deliver the Products that the Customer has ordered within the limits of available stocks.

In the event of a stock shortage, the Customer will be informed of the date the products become available.

2.3 – SPECIFIC PROVISIONS FOR PRE-SALE PRODUCTS

The Seller may organize pre-sales of Products.

A pre-sale campaign is a particular form of marketing of the Products, which consists of offering the Products for a price lower than that at which it would normally be set. In return, the Customer accepts a delivery time deviating from the usual delivery times.

The Seller informs Customers that all or part of the Products are subject to a pre-sale and of the duration or end date of the pre-sale campaign.

The deadline or date of dispatch of the Products subject to the pre-sale is specified on the Site, on the sheet of each Product subject to the pre-sale and during the ordering process.

The Customer, when ordering a Product in pre-sale, therefore undertakes to be fully aware of the specific derogation conditions for each pre-sale campaign.

The Products, and in particular watches, may be produced in limited quantities.

The pre-sale is therefore limited in time and number of Products.

The pre-sale campaign ends upon the occurrence of the first of these events:

• The campaign deadline has passed or the campaign end date has arrived,
• All Products subject to the pre-sale were sold before the end of the campaign.

ARTICLE 3 – PRICE

All prices are given subject to obvious typographical error.

Prices are subject to change at any time, particularly due to variations in all production and marketing costs incurred by the Seller or special offers.

In the event of special offers, the Customer cannot complain about a price change subsequent to his order even if the period between the special offer and his purchase is short.

The applicable price is that displayed on the Site at the time of the order.

The amount of VAT is calculated based on the rate in effect on the day of the order.

Customs duties or local taxes may be required upon importation into the destination country. These duties and amounts are the responsibility of the Customer and are entirely his/her own responsibility.

3.1 – PROVISIONS APPLICABLE ONLY TO WATCHES

The prices displayed on the Site are expressed in euros, all taxes included and delivery costs included.

3.2 – PROVISIONS APPLICABLE TO ANY PRODUCT THAT IS NOT A WATCH, INCLUDING THE PARTS MAKING UP WATCHES

The prices displayed on the Site are expressed in euros, all taxes included and excluding delivery costs.

The total price mentioned during the ordering process includes delivery costs which are added to the price of the Product(s).

ARTICLE 4 – ORDER

4.1 – CAPACITY TO CONTRACT

The Customer declares that he has the capacity to contract in accordance with the law and in particular with articles 1128 et seq. of the Civil Code. He declares that he is of legal age and is not under any protection regime, and in particular that he is not subject to guardianship.

The natural person who places the order in the name and on behalf of the legal entity Customer declares that they have the authority to bind the Customer.

4.2 – ORDERING PROCESS

The Customer has the option of placing an order via a customer account, or by providing the aforementioned information without creating a customer account by ordering as a guest.

Placing an order requires that the Customer provides all of the requested information (name, first name, full delivery address, full billing address, telephone number, email address).

Recording this data allows the identification of the Customer and the processing of their order.

Accordingly, the Client undertakes to complete this form completely and in good faith and to provide only accurate information.

The Customer acknowledges all information relating to the Products he/she plans to purchase.

To select the Product he wishes to purchase, the Customer must click on the “Add to Cart” button.

The Product is then automatically added to his basket and he can, if he wishes, add others.

The basket is accessible at any time by selecting the “my basket” section. This section displays all the selected Products, their quantity, and their unit price.

The Customer checks his order, corrects any errors and confirms that he has read these General Terms and Conditions by checking the box "I have read the general terms and conditions of sale and I accept them".

It is recalled that the fact for the Customer to check the box "I have read the general conditions of sale and I accept them" before validating his order automatically entails the express acceptance by the latter and without restriction or reservation of the present general conditions of sale. The Customer acknowledges, by this act, having read and understood the present general conditions and accepts them.

The Customer validates his basket, and is redirected to a new page where he must choose his delivery method. If delivery charges are due, their amount appears on this page.

In some specific cases, it is possible that the delivery costs cannot be automatically calculated and must be set by estimate. In such a situation, the Customer is invited to contact the Seller. The latter will send him a quote for the delivery costs as soon as possible.

Delivery costs are added to the price of the basket.

A final line sets the total price to be paid by the Customer.

The Customer who definitively validates his order is invited to pay the total price.

4.3 – PAYMENT METHODS

The price is due when the order is placed.

The Customer makes payment by bank card (Visa, Mastercard, American Express, other bank cards) via the PAYPLUG payment platform.

The platform uses a secure payment system.

The Customer is invited to consult the general conditions of the payment platform services for any additional information.

In the event of a payment incident, the order is not taken into account by the Seller. The Customer receives an email informing him of the non-payment of the order.

4.4 – CONFIRMATION AND CANCELLATION OF ORDER

The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by email and after the Seller has received payment in full.

The Customer must immediately notify the Seller of any errors and/or omissions contained in this order confirmation.

The Customer will be able to follow the progress of his order on the Site.

Once the order has been placed, the Customer cannot cancel his order. Only the right of withdrawal may be exercised under the conditions set out below and once the order has been received.

Even after confirmation of the order, in accordance with the provisions of Article L.121-11 of the Consumer Code, the Seller reserves the right to refuse the order if it is abnormal, placed in bad faith or for any other legitimate reason and, in particular, when there is a dispute with the Customer concerned and in the event of a previous dispute with the Customer.

The order will be considered abnormal, in particular if the Seller suspects that it was placed with a view to reselling the Products to third parties.

ARTICLE 5 – DELIVERY

5.1 – DELIVERY TERMS

The Customer may choose to have their order delivered to an address indicated during the ordering process, in particular to their home or place of work.

Delivery is open worldwide. Delivery is carried out by the carrier Colissimo.

Except for pre-sales, the Seller will ship the order within a maximum of five (5) working days from the placing of the order.

For sales made in pre-sales, the Seller has communicated to the Customer before and during the ordering process, the dates on which the orders will be shipped. The Customer has accepted this shipping time.

In addition to the aforementioned shipping time, there is the delivery time to the address indicated by the Customer when placing the order.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits specified above.

In the event of an exceptional event that slows down or prevents delivery, the Seller will make every effort to inform the Customer of the status of the shipment of their package, but cannot be held responsible for any delays caused.

If the Products ordered have not been delivered to the Consumer within a maximum period of 30 days after the conclusion of the contract, for any reason other than force majeure, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L.216-1, L.216-6, L.216-7 and L.241-4 of the Consumer Code, i.e. by registered letter with acknowledgement of receipt or by writing on another durable medium, if, after having ordered the Seller, under the same terms, to make the delivery or provide the service within a reasonable additional period, the Seller has not complied within this period. This provision does not apply to pre-sales, the Customer being informed from the outset of the deadline or the expected shipping date.

The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

In any event, delivery on time can only take place if the Customer has provided the Seller with accurate information on the recipient's contact details. In the event of an error, the Seller cannot be held responsible for the inability to deliver the goods at the desired place and time.

The Customer undertakes to take delivery of the Products ordered by himself or by any third party he has mandated for this purpose. In the event that the carrier has not been able to deliver the order to the address indicated by the Customer, the Customer undertakes to collect the order from the collection point chosen by the carrier.

5.2 – COMPLAINTS

In accordance with the provisions of Article L.216-5 of the Consumer Code, the Seller leaves the Customer a delivery slip upon taking possession of the Product, mentioning the possibility for the Customer to formulate reservations, in particular in the event of a defect in the Product.

• In the event of partial or total loss or damage upon delivery

The Customer must make a reasoned complaint, sent by registered letter with acknowledgment of receipt to the Seller.

He is also invited to indicate on the delivery slip and with the carrier any reservations (clear, precise and detailed reservations) and indicate any anomalies noted upon delivery on the delivery slip.

• In the event of non-conformity of the Product delivered with the order,

The Customer is required to check the condition of the packaging as well as the condition of the Products.

The Customer must send any complaints to the Seller by post or email, stating the date and reference of the order.

• In the event of proven non-compliance

The Product may be refused by the Customer, at no additional cost to the Customer, or returned to the Seller, with the prior written consent of the Seller, in perfect condition and in its original packaging and packaging. It will be exchanged, at no additional cost to the Buyer.

Any complaints can be made by email to the following address:

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, by Colissimo Recommandé, to the following address: 46 avenue Villarceau, 25000 Besançon.

ARTICLE 6 – RETENTION OF TITLE

THE TRANSFER OF OWNERSHIP OF THE PRODUCTS FROM THE SELLER TO THE CUSTOMER WILL BE COMPLETED UPON FULL PAYMENT OF THE PRICE BY THE CUSTOMER.

THE PRODUCTS DELIVERED REMAIN THE PROPERTY OF THE SELLER UNTIL FULL AND EFFECTIVE PAYMENT OF THE PRICE IN PRINCIPAL, INTEREST, COSTS AND ACCESSORIES BY THE CUSTOMER (ACTUAL COLLECTION OF PAYMENT BY THE SELLER).

These provisions do not prevent, from the delivery of the Products to the Customer, the transfer to the Customer of the risks of loss and deterioration.

ARTICLE 7 – RIGHT OF WITHDRAWAL

The right of withdrawal only concerns Consumers, Non-professionals and professionals benefiting from the provisions of article L221-3 of the Consumer Code, domiciled in the territory of the European Union.

Once the order has been received, the Customer has a 14-day withdrawal period allowing them, without having to provide any particular reasons, to return the Product(s) ordered.

In accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised in particular in the case of the supply of goods made to the consumer's specifications or clearly personalized.

Therefore, engraved products cannot be subject to the right of withdrawal.

The Products must be returned in clean packaging, ideally original, complete and in perfect condition. The Product must be carefully placed in a package and arrive in perfect condition for resale, which means that the Customer must take the necessary steps to best protect the Product for its return transport.

Return postage costs will be borne by the Customer.

The Customer bears the risks associated with the return of the Product(s).

A package received crushed, damaged or with one of the advertised Products missing, crushed, degraded, damaged, or which has been used or worn will not be accepted and cannot be refunded.

Where possible, the Customer is requested to return the Product(s) accompanied by the invoice or invoice number or order number.

To exercise his right of withdrawal, the Customer must inform the Seller by sending an unambiguous message expressing his wish to withdraw.

Also, the Seller advises the Customer to use the withdrawal form made available to him by the Seller by following this link:

The Customer may inform the Seller of his wish to withdraw by any means and in particular:

• By post to the following address:
• By email to the following address:

A confirmation acknowledging receipt of this return request will be sent to him by email.

Returns must be made without undue delay and no later than fourteen days after sending the withdrawal form.

If the Customer exercises his right of withdrawal within 14 days of receipt of the product, the Seller undertakes to reimburse the Customer without delay and at the latest within 14 days following the date on which he received the Products or within 14 days following receipt by the Seller of proof of shipment of the Products, the date retained being that of the first of these facts.

The refund will be made via the same means of payment as for purchase, unless otherwise agreed with the Customer. A Product that has benefited from a promotional advantage will be refunded at the price actually paid by the Customer.

ARTICLE 8 – GUARANTEES

8.1 – LEGAL GUARANTEE OF CONFORMITY

Consumer or Non-professional Customers benefit by right and without additional payment, independently of the right of withdrawal, from the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order.

It is recalled that within the framework of the legal guarantee of conformity, the Customer:

• Benefits from a period of two years from delivery of the goods to take action against the Seller;
• May choose between repair or replacement of the Product ordered, subject to the cost conditions provided for in Article L 217-12 of the Consumer Code;
• Is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product.

In the event of delivery, the shipping costs will be reimbursed on the basis of the invoiced rate and the return costs will be reimbursed upon presentation of supporting documents.

• The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
• Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.
• The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
• The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
• If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
• If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
• The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if:
• 1° The professional refuses to repair or replace the goods;
• 2° The repair or replacement of the good occurs after a period of thirty days;
• 3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good;
• 4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
• The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.
• The consumer is not entitled to rescission of the sale if the lack of conformity is minor.
• Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.
• The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.
• Any seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).
• The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good.

8.2 – ARTICLES RELATING TO THE LEGAL GUARANTEE OF CONFORMITY

Article L.217-3

The seller delivers goods that comply with the contract and the criteria set out in Article L. 217-5.

It is liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years of delivery.

In the case of a contract for the sale of goods containing digital elements:

1° When the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for any lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;

2° Where the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller shall be liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is supplied under the contract.

For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.

The seller is also liable, during the same time periods, for defects in conformity resulting from the packaging, the assembly instructions, or the installation when this has been placed at his expense by the contract or has been carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer's action is the day on which the latter becomes aware of the lack of conformity.

Article L.217-4

The property complies with the contract if it meets, in particular, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;

3° It is delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4° It is updated in accordance with the contract.

Article L.217-5

I.-In addition to the criteria of conformity to the contract, the good is compliant if it meets the following criteria:

1° It is suitable for the use normally expected of a good of the same type, taking into account, where appropriate, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them;

2° That at the time of conclusion of the contract, the public statements had been rectified in conditions comparable to the initial statements; or

3° That the public statements could not have had any influence on the purchasing decision.

III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract.

Article L.217-6

When, during the contract, personal data is processed by the professional, a failure on his part to comply with the obligations incumbent on him under Regulation (EU) 2016/679 of 27 April 2016 and Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, provided that this failure results in non-compliance with one or more of the compliance criteria set out in this section, is considered to be a lack of compliance, without prejudice to other remedies provided for by these texts.

Article L.217-7

Any lack of conformity which appears within twenty-four months of delivery of the goods, including goods containing digital elements, shall, unless proven otherwise, be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect alleged.

For used goods, this period is set at twelve months.

Where the contract for the sale of a good containing digital elements provides for the continuous supply of digital content or a digital service, any defects of conformity which appear are presumed to exist at the time of delivery of the good:

1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period of less than or equal to two years or when the contract does not determine the duration of supply;

2° During the period during which the digital content or digital service is provided under the contract, when the contract provides for this provision for a period exceeding two years.

Article L.217-8

In the event of a lack of conformity, the consumer has the right to have the goods brought into conformity by repair or replacement or, failing that, to a reduction in the price or to termination of the contract, under the conditions set out in this subsection.

The consumer also has the right to suspend payment of all or part of the price or delivery of the benefit provided for in the contract until the seller has fulfilled the obligations incumbent upon him under this chapter, under the conditions of Articles 1219 and 1220 of the Civil Code.

The provisions of this chapter are without prejudice to the allocation of damages.

Article L.217-9

The consumer is entitled to demand that the goods be brought into conformity with the criteria set out in subsection 1 of this section.

The consumer requests the seller to bring the goods into conformity, choosing between repair and replacement. To this end, the consumer makes the goods available to the seller.

Article L.217-10

The conformity of the goods takes place within a reasonable period which cannot be more than thirty days following the consumer's request and without major inconvenience for him, taking into account the nature of the goods and the use sought by the consumer.

The repair or replacement of the non-conforming good includes, where applicable, the removal and recovery of this good and the installation of the repaired good or the replacement good by the seller.

A decree specifies the terms for bringing the property into compliance.

Article L.217-11

The conformity of the goods takes place at no cost to the consumer.

The consumer is not required to pay for the normal use he made of the replaced good during the period prior to its replacement.

Article L.217-12

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs, in particular with regard to:

1° Of the value that the good would have in the absence of a lack of conformity;

2° Of the importance of the lack of conformity; and

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or entails disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not met, the consumer may, after formal notice, pursue specific enforcement of the solution initially requested, in accordance with Articles 1221 et seq. of the Civil Code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity must be justified in writing or on a durable medium.

Article L.217-13

Any item repaired under the legal guarantee of conformity benefits from a six-month extension of this guarantee.

If the consumer chooses to have the repair carried out but the seller does not carry it out, compliance by replacing the goods starts a new period of legal guarantee of conformity attached to the replaced goods for the consumer's benefit. This provision applies from the day the replacement goods are delivered to the consumer.

Article L. 217-14

The consumer is entitled to a reduction in the price of the goods or to termination of the contract in the following cases:

1° When the professional refuses any compliance;

2° When compliance occurs after a period of thirty days following the consumer's request or if it causes major inconvenience;

3° If the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the installation of the repaired or replacement good or the costs relating thereto;

4° When the non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescission of the sale if the lack of conformity is minor, which is the seller's responsibility to demonstrate. This paragraph does not apply to contracts in which the consumer does not pay a price.

Article L.217-15

In the cases provided for in Article L. 217-14, the consumer informs the seller of his decision to obtain a reduction in the price of the goods.

The reduction in price is proportional to the difference between the value of the goods delivered and the value of these goods in the absence of the lack of conformity.

Article L.217-16

In the cases provided for in Article L. 217-14, the consumer informs the seller of his decision to terminate the contract. He returns the goods to the seller at the latter's expense. The seller reimburses the consumer for the price paid and returns any other benefit received under the contract.

If the lack of conformity only concerns certain goods delivered under the sales contract, the consumer has the right to terminate the contract for all the goods, even those not covered by this chapter, if he cannot reasonably be expected to agree to keep only the goods which conform.

For contracts referred to in II of Article L. 217-1, providing for the sale of goods and, as an accessory, the provision of services not covered by this chapter, the consumer has the right to terminate the entire contract. Furthermore, in the case of a bundled offer within the meaning of Article L. 224-42-2, the consumer has the right to terminate all contracts relating thereto.

The respective obligations of the parties to the contract, mentioned in Article L. 224-25-22 and relating to the consequences of the resolution for digital content and digital services, are applicable to the resolution of the contract of sale of a good containing digital elements.

Article L.217-17

Reimbursement to the consumer of the sums owed by the seller under this subsection is made upon receipt of the goods or proof of their return by the consumer and at the latest within fourteen days thereafter.

The seller reimburses these amounts using the same means of payment as that used by the consumer when concluding the contract, unless expressly agreed by the latter and in any event without additional costs.

8.3 – LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

Customers benefit automatically and without additional payment, regardless of the right of withdrawal, from the legal guarantee against hidden defects arising from a manufacturing, material or design defect affecting the Products delivered.

It is up to the Customer to prove that the defects existed at the time of sale of the goods and are such as to render the goods unfit for the use for which they are intended. This guarantee must be implemented within two years from the discovery of the defect.

The Customer may choose between the resolution of the sale or a reduction in the price in accordance with article 1644 of the civil code.

8.4 – ARTICLES RELATING TO THE LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

Article 1641

The seller is liable for the warranty against hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1642

The seller is not liable for apparent defects of which the buyer was able to convince himself.

Article 1643

He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

Article 1644

In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.

Article 1645

If the seller knew of the defects in the item, he is liable, in addition to the restitution of the price he received for it, for all damages and interest to the buyer.

Article 1646

If the seller was unaware of the defects in the item, he will only be required to return the price and reimburse the purchaser for the costs incurred by the sale.

Article 1647

If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and for the other compensation explained in the two preceding articles. But the loss occurring by fortuitous event will be for the account of the buyer.

Article 1648

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.

Article 1649

It does not take place in sales made by authority of justice.

8.5 – COMMERCIAL WARRANTY

The Seller does not provide any commercial guarantees other than legal guarantees.

8.6 – AFTER-SALES SERVICE

The Seller does not have an after-sales service within the meaning of Article L. 217-25 of the Consumer Code.

ARTICLE 9 – LIABILITY – FORCE MAJEURE

The Customer is responsible for the use he makes of the Product. He must use it with all the precautions that a reasonable person would take.

Except in the event of a breach by the Seller and in particular except in the event of a quality defect in the Product, the Seller shall not be held liable in the event of an incident linked to improper use of the Product or resulting from its transformation. Similarly, it shall not be held liable for the negligence of the Customer or any user of the Product, for placing the Product in a place unsuitable for its storage, for a change in the colour of the strap, for shocks suffered by the Product, etc.

The Seller and/or the Customer shall not be held liable in the event of non-performance of their obligations due to a case of force majeure, understood in accordance with Article 1218 of the Civil Code and the case law of the Court of Cassation.

ARTICLE 10 – MISCELLANEOUS

10.1 – NULLITY AND INDEPENDENCE OF CLAUSES

In the event that any of the terms of the General Conditions of Sale are considered illegal, annulled or unenforceable by a court decision, arbitration award or mutual agreement, the other provisions will remain in force provided that the general economy of the contract can be preserved.

10.2 – TOLERANCE – WAIVER

No express or implied tolerance or inertia by either Party, due to a failure of the other in the performance of its obligations, may be interpreted or considered as constituting an agreement or acceptance of this breach and any other breach of the same or another type on the part of the defaulting Party.

No inertia by one of the Parties in the exercise of one of its rights may constitute a waiver of this right.

10.3 – ELECTRONIC EXCHANGES

In application of articles 1365 et seq. of the Civil Code, the information provided by the Website is authentic between the parties.

Elements such as the time of receipt or transmission, as well as the quality of the data received will be authentic by priority as they appear on the Seller's systems, or as authenticated by the Seller's computerized procedures, unless written proof to the contrary is provided by the Customer. The scope of the proof of information delivered by the Seller's computer systems is that which is granted to an original in the sense of a written paper document, signed by hand.

ARTICLE 11 – INTELLECTUAL PROPERTY

The acquisition of the Products does not entail any transfer of intellectual property rights to the benefit of the Customer.

Any identical or similar reproduction of the Products constitutes an infringement.

ARTICLE 12 – DATA PROTECTION AND FREEDOM

The collection of personal data is necessary for the processing and delivery of the order, the management of the commercial relationship and the establishment of invoices.

The following information, necessary for processing the order, must necessarily be communicated to the Seller, the data controller:

• Name,
• First name,
• Full delivery address,
• Full billing address,
• Phone number,
• Email address.

Collection and storage are carried out in accordance with the legal provisions and regulations of all kinds concerning personal data in force, and in particular the amended Data Protection Act and the General Data Protection Regulation.

The data is processed for the purposes of orders and invoicing. Unless the Customer expressly refuses, he/she may receive the newsletter and/or commercial offers from the Seller. The Customer has the option to unsubscribe from these communications at any time by contacting the Seller.

Taking into account the Service Provider's obligations, particularly legal and accounting ones, personal data relating to an order is retained:

• For three (3) years following the order placed as a guest.
• For the entire duration during which the Customer has a customer account and for three (3) years following the closure of the customer account.

Access to personal data will be strictly limited to employees of the data controller, authorized to process them due to their duties.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management, delivery, invoicing and payment of orders and in particular to the accounting firm or the carrier.

The Customer is informed that he has the right to access, rectify, erase, limit and oppose the processing and the right to the portability of the personal data collected.

These rights may be exercised by sending a request by post or email to the Seller, the data controller whose contact details are indicated at the top of these T&Cs.

The Customer is informed that in the event of communication by post, the processing time for the request may be longer due to the means of communication used.

The Seller reserves the right to request the presentation of a document proving the identity of the author of the request before allowing him any access to the data.

ARTICLE 13 – LANGUAGE OF THE CONTRACT – APPLICABLE LAW

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

These General Terms and Conditions and the operations resulting from them are governed by and subject to French law, which alone is applicable.

ARTICLE 14 – DISPUTE AND APPLICABLE LAW

In the event of a dispute, the Customer will contact the Seller as a priority to find an amicable solution.

The Customer is informed that, in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes with Consumers, he may resort to a conventional mediation procedure or any other alternative method of dispute resolution.

Only Consumer Customers have access to consumer mediation.

The Consumer Client must prove that they have previously attempted to resolve their dispute directly with the Service Provider before contacting the consumer mediator.

The Seller has joined the approved consumer mediator AME CONSO whose contact details are as follows: Association des Médiateurs Européens, 197 Boulevard Saint-Germain, 75007 Paris.

Any request for mediation may be made by mail to the address indicated above or by completing the form provided for this purpose on the AME CONSO website accessible at the following address: https://www.mediationconso-ame.com/demande-de-mediation-ame.html

The Customer can also go to the online dispute resolution website: http://ec.europa.eu/consumers/odr .

Failing this, the competent Courts are the French Courts in application of the rules of the Code of Civil Procedure.